Reference

Privacy Policy for Your idn808 Account

Our Privacy Policy explains how idn808 handles the account details you enter, wallet records from DANA, OVO, GoPay or QRIS, and device signals used when you open the…

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idn808 Privacy Policy for Your idn808 Account
CONTACT YOUR WAY

Where To Ask About Privacy Policy

A privacy question should reach the same support route that handles account access, because we need to match your request with the correct record without exposing details to another person. Sign in and use the account support path, or use the contact route shown on the idn808 site if you cannot sign in. Include the email or phone linked to your account, the subject of your request and any relevant receipt reference. Do not send a wallet PIN, full password or one-time verification code. We may ask for an account step to confirm that the request is yours.

Team online

Account support path

Open the support area after sign-in and select the Privacy Policy subject. We use the account-linked contact detail to locate your request, while keeping wallet credentials and one-time codes out of the message.

Access assistance

If sign-in stalls, use the contact route displayed on our site and state that your request concerns Privacy Policy access. We can explain the verification step without asking you to reveal a password or wallet PIN.

Receipt reference

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, add the transaction reference and date. This lets us check the relevant record while limiting the request to the specific wallet event.

DATA HANDLING

How We Apply This Policy

We apply this Privacy Policy through practical account controls rather than a broad promise about data.

Account data

We use the name, phone or email you provide to create and identify your account, send account-related messages and connect a Privacy Policy request to the correct record. You should keep these details current.

Cookies and storage

Cookies and similar storage can remember sign-in preferences, security choices and page settings. You can manage available cookie choices in your browser, although blocking necessary storage may affect account access or the lobby path.

Device signals

When you move from mobile sign-in to the lobby, we may process device type, browser details, network data and session timing. These signals help identify unusual access; they are not a request for your device contents.

Wallet records

For DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri, BNI, bank transfer or virtual account activity, we keep references and status details needed to reconcile an account event. We do not need your wallet password.

Retention choices

We keep account, support and transaction records for the period needed to provide the requested service, resolve disputes, protect account security or meet a legal duty. After that period, records are deleted, anonymised or securely restricted.

Change requests

You can ask us to correct inaccurate account data, explain a recorded use, or assess deletion and access requests. Send the request through support with your linked contact detail; we may verify ownership before making a change.

Privacy Policy Questions For idn808

These Privacy Policy answers address the questions you may have before opening an account or returning to the lobby from an Indonesian mobile device. We keep the wording practical: what we collect, why a wallet reference appears, how cookies work, how long records remain and where to send a request. If your situation is not covered here, use the account support path and mention the exact data concern so we can check the right record.

The idn808 Privacy Policy covers account details, phone verification, sign-in and device records, cookies, support messages and wallet references. It explains how we use those records for access, security, receipt checks and legal duties, and how you can ask about access, correction or deletion.

We use your phone number to create or verify the account, connect sign-in activity to you and respond to account requests. Phone verification is an account step before access. If you believe the number is wrong, ask support to correct the linked record.

Yes. The Privacy Policy covers payment method, reference, status and timing details connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We use those details to reconcile the account event, not to request your wallet password or PIN.

We may use cookies or similar storage to remember sign-in preferences, security choices and page settings. You can manage available choices in your browser. Blocking necessary storage can affect account access, so the site may ask you to restore it for the sign-in path.

You can contact us through the account support path and ask for access to, or correction of, personal data connected with your account. Include your linked phone or email and explain the change. We may verify ownership before releasing or editing a record.

We retain records for the period needed to provide account access, investigate security events, answer support questions, resolve disputes or meet an applicable legal duty. Where local law permits, records no longer needed are deleted, anonymised or securely restricted.

You may send a deletion request through the support route shown on our site. We assess it under applicable law because some account, security or transaction records may need to remain for a defined period. We explain the outcome after confirming your account ownership.

Related Pages

idn808 Indonesia Account information Access guide About Us FAQ